#designation

Technical Support Engineer

Kochi

Education

BE/B.Tech in CS/IT/ECE/Related or BCA/MCA or Bachelor In Computer Science Or Maths.

Experience

1-3 years

Description:

We are looking for a technical support engineer who is responsible for providing support on software applications. Must have good documentation, presentation, and communications skills. 

Required Skills:

  • Ability to work under pressure
  • Ability to prioritize tasks based on urgency and importance
  • Motivation to learn new skills and technologies
  • Critical thinker and problem-solving skills
  • Good time-management skills 
  • Project coordination and people management skills
  • Familiar with
    • ASP .net
    • MS SQL
    • JavaScript/JQuery
    • HTML5
    • CSS3

Duties and Responsibilities:

  • Evaluate and prioritize customer support cases
  • Act as the primary liaison between the company and your customers
  • Communicate and solve customers' problems online or by visiting the client location.
  • Should be able to do manual testing of software applications and suggest improvements
  • Escalate the issues to the development team and ensure timely resolution
  • Should be able to collect the basic requirements and document 
  • Should be able to follow the documentation process
  • Track and manage your work record
  • Work with all internal groups including support, engineering, and product management
  • Prepare accurate and timely reports
Apply Now